CATALOGING
The very first step of marketplace management is to prepare the catalog. We map the information from product SKUs and incorporate the data provided into a template presented by Marketplace.
IDENTIFY KEYWORDS
We identify and prepare a set of primary keywords that are searched by users. These keywords are based on products listed in the marketplace.
CONTENT OPTIMIZATION
We optimize client content with strategic keywords to boost visibility and product rankings on marketplaces, driving better reach and higher conversions.
GRAPHIC CONTENT
Share your product images, and we'll optimize them to meet marketplace guidelines—ensuring they're ready to go live and sell.
TEXT CONTENT
We craft titles, descriptions, and bullet points with precision. Share your product catalog, and we’ll deliver SEO -friendly content that drives traffic, boosts visibility, and captivates customers.
Services we provide at Our Marketplace Management
TECHNICAL ASSISTANCE
Our team of experienced marketplace tech professionals ensures all loopholes are covered and checkboxes are ticked before readying to launch your product.
CUSTOMER Q&A
A positive customer review adds immense value to a brand’s credibility. We undertake customer’s questions and respond with satisfactory answers.
SELLER FEEDBACK
One of the crucial steps in marketplace management is responding to feedback. We respond to Seller’s feedback ensuring communication by the brand to their customers.
FULFILLMENT
Get listed on FBA for faster delivery and higher sales. We optimize Prime listings and manage logistics for seamless order fulfillment, ensuring a superior customer experience.
PAID PROMOTIONS
We cover a range of product ads to brand offer ads to boost your organic reach. We make relevant combos of your products and activate lightning deals, once recommended by Marketplace.
Platforms We Manage
Benefits of Our
Marketplace Management
Increased Sales & Revenue
Boost your sales with optimized listings, strategic promotions, and competitive pricing to attract more buyers and maximize revenue.
Improved Product Visibility & Ranking
Enhance product rankings with SEO-driven optimization, digital marketing strategies, and targeted advertising for better exposure and higher conversions.
Better Customer Engagement & Retention
Strengthen customer relationships with prompt query resolution, review management, and excellent support to increase loyalty.
Hassle-Free Marketplace Operations
Let our experts handle inventory, pricing, advertising, and order fulfillment while you focus on growing your business.
Higher ROI on Ads & Promotions
Maximize returns with data-driven ad campaigns and targeted promotions to boost conversions at a lower cost.
Real-Time Performance Monitoring
Track marketplace performance with advanced analytics, optimize strategies, and make data-driven decisions for better growth.
Multi-Platform Management
Manage all your e-commerce platforms seamlessly from a single dashboard for efficient and streamlined operations.
Competitive Pricing Strategies
Stay ahead of competitors with dynamic pricing strategies that optimize profitability and enhance market share.
Inventory
Listing
Performance
Integration
Optimization
Customer
Reconciliation
Onboarding
Long-Term Marketplace Optimization in Marketplace Management
At The Adroit, we believe that effective long-term marketplace optimization is crucial for maintaining a sustainable and profitable online presence. As a leading marketplace management agency in India, we offer tailored solutions that help you thrive across multiple platforms. Our comprehensive services are designed to ensure that your business remains competitive and efficient over time, focusing on account health, customer satisfaction, and continuous improvement. We work towards optimizing every aspect of your marketplace operations, from order management to SEO and promotional strategies.
Our marketplace management services include:
Order Defect Rate Management (Under 1%)
We focus on maintaining a low order defect rate to keep your marketplace account in good standing. By continuously monitoring order performance and addressing issues such as cancellations, returns, and defects, we ensure your defect rate stays well under 1%. This improves your credibility with the marketplace platform, and customers see your brand as reliable and trustworthy.
Product Complaints Resolution
We ensure that any product-related complaints are resolved promptly and professionally. Our team works to investigate issues, communicate with customers, and take corrective actions where necessary. We also assist with returns and refunds when required, ensuring a smooth process for both your customers and your brand.
Policy Violations Management
Policy violations can lead to account suspension or penalties, which could affect your sales and business operations. Our experts monitor your marketplace activity to ensure that you are always compliant with platform guidelines. In case of any policy violations, we handle the resolution process and work closely with marketplace teams to get the issue rectified, preventing any long-term consequences for your account health
Late Dispatch Rate Management (Under 4%)
We focus on maintaining a low order defect rate to keep your marketplace account in good standing. By continuously monitoring order performance and addressing issues such as cancellations, returns, and defects, we ensure your defect rate stays well under 1%. This improves your credibility with the marketplace platform, and customers see your brand as reliable and trustworthy.
Account Health Score Monitoring
Your account health score is critical for maintaining your presence on e-commerce platforms. We provide consistent monitoring and management of your account health, ensuring that it remains strong by addressing potential issues before they impact your performance. We take proactive measures to address problems like order defects, feedback, and policy violations.
Streamlined Order & Delivery Management
Efficient order and delivery management is crucial for ensuring customer satisfaction and maintaining your reputation on the marketplace. As a marketplace management company, we provide end-to-end support in managing your order and delivery operations, ensuring a smooth experience for both you and your customers.
Marketplace SEO and Product Search Optimization
A well-optimized product listing is key to standing out in a crowded marketplace. As a marketplace management agency in India, we continuously update and optimize product content with the right set of keywords and SEO strategies to improve visibility and search rankings. We optimize product search to rank your listings higher, driving more organic traffic.
Ads Management and Promotions
To boost your brand’s presence and sales, we manage ads campaigns on the marketplace platforms. We strategically run ads, including product and brand offer ads, to increase visibility and attract more buyers. We also help with participation in lightning deals and promotions, ensuring your products are effectively marketed during special events, maximizing visibility and conversion rates.
FBA Inventory Management
For platforms that offer Fulfillment by Amazon (FBA), we help manage your FBA inventory. We monitor stock levels, ensure timely replenishment, and optimize your product listings for FBA to ensure seamless fulfillment and fast delivery to customers. This drives better sales performance and customer satisfaction.
Customer Q&A Management
Customer Q&A plays a critical role in product transparency and building customer trust. Our team manages Q&A sections on your product listings, responding to queries promptly and providing accurate information. This enhances the likelihood of conversion by addressing concerns before they become barriers to purchase.
Escalations for Negative Reviews and Seller Feedback
We assist in raising escalations for any negative reviews, seller feedback, or buyer concerns that require immediate attention. Our team works with marketplace support to ensure that issues are addressed, feedback is managed, and your reputation is restored when necessary.
New Product Addition and Catalog Expansion
As your business grows, we assist with the addition of new products to your marketplace listings. Our team ensures that each new product is correctly cataloged, optimized for search rankings, and launched seamlessly, expanding your product range and increasing your marketplace presence.
CRM Integration Support
We offer CRM integration support to ensure your marketplace operations align with your customer relationship management system. This integration helps in managing customer interactions more efficiently, ensuring smooth communication and providing better post-sales support.
Raising Escalations to Marketplace Teams
When issues arise that require intervention from the marketplace platform, we ensure that escalations are raised to the relevant teams promptly. Whether it’s a policy issue, account-related concerns, or performance problems, our team acts quickly to get resolutions, keeping your business operations on track.
By leveraging our Long-Term Marketplace Optimization services, you ensure that your business not only thrives in sales but also maintains strong customer relationships and a healthy account. As a trusted marketplace management company, let The Adroit handle the complexities of marketplace management, so you can focus on growing your business and delivering outstanding products to your customers.
Let’s Talk
If you are looking for Marketplace Management Services in India, to start selling on Amazon, Flipkart, and other marketplaces!
FAQs
How much does it cost to avail Marketplace Management services in India?
To avail marketplace management services from The Adroit you have to opt for a package based on your requirements. These packages ranges from INR 10,000 per month to INR 35,000 per month.
These marketplace management service packages are based on the number of products & type of additional services you are willing to avail e.g. Amazon SEO, paid media ads etc.
Does The Adroit provides marketplace management services for other countries?
Currently we are catering marketplace management services for India based marketplaces only.
What is ecommerce marketplace?
A ecommerce marketplace or an online marketplace is a website where seller list their products & promote to buyers. A buyer finds various Brands, products & sellers on a common website & choose the one most suitable to his needs.
Amazon, Flipkart, Myntra, Ebay, Nykaa are one of the ecommerce marketplaces. The Adroit provides services to a Seller or Brand for such marketplace management.
What is Marketplace SEO or Amazon SEO or Flipkart SEO?
Amazon SEO, Flipkart SEO or Online Marketplace SEO is an optimization process to rank your products higher in search results on marketplaces. A seller optimizes keywords, product title & descriptions, images etc. for ranking his products higher in marketplace search results.
Similar to Google, Amazon also evaluates the search results through its algorithm depending on multiple factors like relevant keywords, Previous customer preferences and behaviour pattern, pricing, stock supply, user ratings on products, total purchases, product images, amazon sponsored products etc.
Whether you sell your products through Amazon marketplace management or Flipkart marketplace management, on both the places a Seller has to ensure the right SEO for higher raking & thus selling.
What all marketplace management services The Adroit provides?
We provide all type of marketplace management services however sometime we do serve a custom requirements also.
We cover following marketplace management services to cater a Brand or Seller
Brand registration & listing
we assist you in preparing in all documentations & other details required to register on a marketplace.
Cataloguing & Product Listing
- Cataloging data entry: Involves mapping information from the product SKUs provided and incorporating that data into an excel sheet or copy pasting from master sheet given by brand.
- Recommendation of Keywords
- Content writing – Based on the above keywords and additional product information provided by brands.
- Copywriting – Text to appear on the catalog images.
- Retouching & Resizing Images
- Creation of catalog Image lineup
Wining Buy Box
Generating Product Reviews Through periodic emails
Q&A Management
Order & Delivery Management
- Support in establishing orders & delivery process
- Tracking
Marketplace Health Optimization – Alerts
- Order defect rate – under 1%
- Negative Seller Feedback
- Product complaints
- Policy violation
- Late dispatch rate – under 4%
What does The Adroit do in amazon Marketplace management or Flipkart marketplace management?
The Adroit provides a Brand or Seller complete assistance in managing your brand & products on Amazon, Flipkart or any other marketplace. While working on amazon Marketplace management or Flipkart marketplace management we do;
- Complete management of marketplaces like Amazon, Flipkart & Myntra.
- Brand registration & listing.
- Products Listing.
- Enhancement of Brand & Product pages.
- Brand & Product SEO & paid promotions.
- Setup & Consultations on Order Management, Shipping & delivery process.
- Response management in form of product reviews, Q&A.
- Competition study & stats.
- Monthly reports.
What is Marketplace Management?
Marketplace Management is all about selling your products & reaching your customers through online marketplaces like Amazon, Flipkart, Myntra, Nykaa, Paytm, 1mg, Alibaba, IndiaMART etc.
What are the eCommerce Marketplace Management Services available in India?
The Adroit is a leading provider of all types of eCommerce Marketplace Management services based in Mumbai, India. We cover the following marketplace management services to cater to a Brand or Seller
While working on Amazon Marketplace management or Flipkart marketplace management we offer the following services,
-
Complete Management
complete managment of online marketplaces such as Amazon, Flipkart and Myntra. -
Brand Registration
With our team of experts, we direct you to the right marketplace as per your product category. -
Cataloging and Products Listing
We map the information from product SKUs and incorporate the data provided into a template presented by Marketplace. Our dynamic team ensures that your product listings attract customers’ attention. -
Enhancement of Brand and Product pages
Titles. Descriptions. Bullet points. Upon receiving the product catalog, our clients can look forward to personalized textual content that is bound to pack a punch. -
Marketplace promotions
The secret to the success of an online marketplace is active marketplace promotional activities. We cover a range of product ads to brand offer ads to boost your organic reach. -
Technical Assistance
This includes consultations about order management, shipping, and delivery process. We tend to all customer queries by sharing relevant information and resolve complaints. -
Review Collection
Through periodic emails, we look to collect reviews from buyers which is the best tool for higher ROI.
What is an example of a marketplace?
A marketplace is essentially a platform that forms the link between sellers and buyers. Online marketplaces enable shopping from a variety of sources. Examples of online marketplaces include Flipkart, Myntra, Amazon, Nykaa, and Paytm.